Wow — no one has provided a viable and working solution other than a battery pull. Surely this cannot be the only way.
maddog49
Aktivní člen
Připojeno 29. ledna 2019 Zprávy 142 Skóre reakce 78
Seems like it so far. It’s not built in.
Markaly
Nový člen
Připojeno 13. listopadu 2019 Zprávy 3 Skóre reakce 1
I viewed a YouTube video demonstrating an 8.4 UConnect reset this way but I have not tested it. It takes about 10 seconds or more holding down the buttons. It is possible the feature was removed, but seems easy/worth a try. How long did you hold them for?
Markaly
Nový člen
Připojeno 13. listopadu 2019 Zprávy 3 Skóre reakce 1
Wow — no one has provided a viable and working solution other than a battery pull. Surely this cannot be the only way.
19 ram 3500 12 inch. Just had this problem , all audio coming from phone be it blue tooth or car play was garbage . Sorties sounded normal. Every button press sounded like static. Read somewhere to put vehicle in acc and hold VR AND PHONE BUTTON ON STEERING WHEEL 30 seconds. Ignore the system activating Siri etc just keep holding , sure enough after what seemed like forever sound came back normal. There was no indication that a “reset” happened but everything started working fine
th3vévoda
Aktivní člen
Připojen 13. října 2018 Zprávy 119 Hodnocení reakcí 68 Umístění Quebec
19 ram 3500 12 inch. Just had this problem , all audio coming from phone be it blue tooth or car play was garbage . Sorties sounded normal. Every button press sounded like static. Read somewhere to put vehicle in acc and hold VR AND PHONE BUTTON ON STEERING WHEEL 30 seconds. Ignore the system activating Siri etc just keep holding , sure enough after what seemed like forever sound came back normal. There was no indication that a “reset” happened but everything started working fine
I’m having the same static issue on my 8.4, and tried resolving it based on your experiences (spent 30 minutes doing the same thing over and over), and it didn’t resolve my static issue. I have static on every input including NAV, Phone; guess I have to take it to the dealer which really sucks.
fish2fer
Nový člen
Připojeno 19. února 2020 Zprávy 1 Skóre reakce 2
2019 12” froze; backup cam still on going full speed ahead, no response from any buttons, clock frozen.
@predv3: thanks! May not have worked for you the second time, but I held down the ‘MUTE’ and ‘SCREEN OFF» for about a minute. When I let go, it was fixed.
Teddyherrera
Člen
Připojeno 5. ledna 2020 Zprávy 10 Skóre reakce 0
2019 12” froze; backup cam still on going full speed ahead, no response from any buttons, clock frozen.
@predv3: thanks! May not have worked for you the second time, but I held down the ‘MUTE’ and ‘SCREEN OFF» for about a minute. When I let go, it was fixed.
this has happened to me twice, it fixes itself after like 30 minutes of being off. i really hope they fix all these issues
Superman 185
Nový člen
Připojeno 1. srpna 2020 Zprávy 1 Skóre reakce 0
I found what we have all been looking for I have done this three times on 2017 RAM 8.4 Uconnect 19.42 OS from this site;
UConnect Factory Reset — 2018+ .
Here is what it says if you just want the nit and gritty:
Master Reset for Dodge Charger/Challenger ONLY (RAM as well in my experience)
BEFORE ATTEMPTING A MASTER RESET PLEASE MAKE SURE THAT YOU’VE HAD THE UNIT INSTALLED IN YOUR VEHICLE FOR AT LEAST 48-72 HOURS. MOST ISSUES WILL BE FIXED IN TIME AS YOUR VEHICLE IS ADJUSTING TO THE NEW SYSTEM.
A master reset only works for Chargers and Challengers with a UAQ or a UAS.
If you are experiencing issues with your UAQ or UAS system please attempt a master reset.
1. Power on the radio.
2. Click on the Phone icon.
3. Hold the top right corner of the screen for about 13 seconds *It may take longer.
4. The radio will shut off and restart.
5. Master reset is complete.
Jtr
Ram Guru
Připojen 25. listopadu 2018 Zprávy 583 Skóre reakcí 338 Umístění Illinois
I found what we have all been looking for I have done this three times on 2017 RAM 8.4 Uconnect 19.42 OS from this site;
UConnect Factory Reset — 2018+ .
Here is what it says if you just want the nit and gritty:
Master Reset for Dodge Charger/Challenger ONLY (RAM as well in my experience)
BEFORE ATTEMPTING A MASTER RESET PLEASE MAKE SURE THAT YOU’VE HAD THE UNIT INSTALLED IN YOUR VEHICLE FOR AT LEAST 48-72 HOURS. MOST ISSUES WILL BE FIXED IN TIME AS YOUR VEHICLE IS ADJUSTING TO THE NEW SYSTEM.
A master reset only works for Chargers and Challengers with a UAQ or a UAS.
If you are experiencing issues with your UAQ or UAS system please attempt a master reset.
1. Power on the radio.
2. Click on the Phone icon.
3. Hold the top right corner of the screen for about 13 seconds *It may take longer.
4. The radio will shut off and restart.
5. Master reset is complete.
No bueno for the 12″. Tried it.
Richluck
Aktivní člen
Připojeno 26. dubna 2020 Zprávy 28 Skóre reakce 16
I tried this as well, did not work. I have an issue with the Android auto not working just recently. The USB chargers work but don’t project the phone. Also get the annoying pop up that says device not supported every 30 seconds to minutes. Before I would get that annoying pop up every so often and then the phone would connect so it looks to me like it a software issue that isn’t allowing the projection. Yesterday there was a brief period when the lights around the USB’s were lit up but as soon as I plugged it in they went off. Feel like it could be fixed if the unconnect could be reset and unit is stuck on a error loop. I tried the VR plus phone buttons but nothing happens. I also tried locating the fuse but man what is up with the fuse box? There is no diagram to go by like normal cars and it’s located so far back under the steering column it’s impossible to access. Whomever thought of that location needs their head examined. Anyone have luck with removing the negative battery cable.
Poslední úprava: 9. října 2020
Richluck
Aktivní člen
Připojeno 26. dubna 2020 Zprávy 28 Skóre reakce 16
Update. I fixed it myself by aggressively hitting the USB area 4 times with my fingers, basically tapping really hard. I was pissed at this point with seeing that pop up message every 10 seconds. Plugged in my phone and it worked immediately. So there you go. It’s a loose connection most likely inside. That explains why replacing the USB fixes the problem. Works for now but at least saves me time from going to the dealer and that annoying pop up is gone. The age old way of fixing something by pounding on it actually works.
The display on the Uconnect system is just showing garbage, best way to describe it is it looks like a giant barcode. The touch portion still seems to be working since it changes the radio station and stuff if you touch it. Any way I can soft or hard reset the thing? It’s Saturday night so I can’t just drive down the dealer until Monday at the earliest.
758 příspěvků · Připojeno 2016
SOFT RESET OF UCONNECT
«Step 1) Put your vehicle into the accessories mode (ACC or RUN) **For keyless start (push-button) vehicles: push the start button twice without having your foot on the gas or brake pedal**
Step 2) Hold down the volume and tuner knob buttons, at the same time, for thirty seconds (or until the screen goes black and restarts).
Krok 3) Pusťte tlačítka
Krok 4) Vypněte vozidlo
Krok 5) Otevřete dveře na straně řidiče na třicet sekund
Krok 6) Zavřete dveře
Krok 7) Restartujte vozidlo
Krok 8) Nechte centrum médií načíst a zjistěte, zda problém stále existuje»
needforspeed Discussion starter
12 příspěvků · Připojeno 2017
Thanks! That does appear to restart the system. Unfortunately for me, the concern is still present.
3669 příspěvků · Připojeno 2016
Sorry to hear about this! If you decide to visit your local dealership for further diagnosis I’d be happy to offer assistance if needed. Just PM our page with your VIN and let me know.
Andrea
Specialista sociální péče Chrysler
Chcete-li zahájit konverzaci, klikněte na naše uživatelské jméno, poté vyberte tlačítko „zahájit konverzaci“ a zašlete nám svou značku, modelový rok a počet najetých kilometrů, abychom je mohli zkontrolovat. Zaměstnanci M-P 7:30-5:30 EST týmem Stellantis Social Engagement Team.
2 příspěvků · Připojeno 2020
Sorry to hear about this! If you decide to visit your local dealership for further diagnosis I’d be happy to offer assistance if needed. Just PM our page with your VIN and let me know.
Andrea
Specialista sociální péče Chrysler
My VIN is XXXXXXXXXXXXX
Edit by moderator. Removed VIN Only send this information by PM.
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183 příspěvků · Připojeno 2017
The reset directions below don’t seem to work on my 2018 with the UConnect 4C that has an On/Off button where there used to be a mute button (in the middle of the volume knob). If I hold those two buttons down, the display goes blank as it does when you hit the on/off button alone.
My Streaming WiFi for UConnect Steaming no longer works, so I was hoping to give it a soft reboot to see if I got any improvement.
758 příspěvků · Připojeno 2016
Maybe on the 2018s it is the mute button and the tuner button to reset and not the volume knob. Did you try that combo?
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1548 příspěvků · Připojeno 2017
This is what I got from the Facebook group:
Hold phone button (touch screen) and voice recognition button (steering wheel) both at the same time for 30 seconds while vehicle is running. Turn car off. Open driver door 30 seconds. Close door. Turn car on.
2018 Bright White Pacifica Hybrid Limited
Objednáno: 15
VIN: 19. září 2017
D1: 19. září 2017
Stavební list: 25. září 2017
JS: 28. září 2017
SL: 28. října 2017
KZ: 29. října 2017
Nálepka: 30. října 2017
Prodejce: 21. LISTOPADU 2017
Držení: 28. LISTOPADU 2017
7 příspěvků · Připojeno 2018
That might work if my touch screen was responding to touch.
I felt like the only thing I didn’t have to do was. the «hokey pokey» but FFS it worked. Thank you sooo much. Suzanne
1 příspěvek · Připojeno 2019
Hi Chrysler cares. I bought a 2-019 jeep grand Cherokee. the radio does not want to control my ipod. after moving to a diff jeep on the lot, every thing worked, so its obviously not the ipod but the jeep itself. BTW it never worked from day 1. Finally after 5 trip to the dealers and untold number of calls to Chrysler engineers they put a new radio in. it worked for 2 weeks. that’s it. Nothing was done to the ipod it wasn’t updated changed or anything else. In fact I wasn’t even home, I was away on business, and the truck wasn’t being driven.
212 příspěvků · Připojeno 2017
Hi Chrysler cares. I bought a 2-019 jeep grand Cherokee. the radio does not want to control my ipod. after moving to a diff jeep on the lot, every thing worked, so its obviously not the ipod but the jeep itself. BTW it never worked from day 1. Finally after 5 trip to the dealers and untold number of calls to Chrysler engineers they put a new radio in. it worked for 2 weeks. that’s it. Nothing was done to the ipod it wasn’t updated changed or anything else. In fact I wasn’t even home, I was away on business, and the truck wasn’t being driven.
1. Chrysler Cares doesn’t provide tech support, they just direct you to the dealer for any problems or questions. 2. This is the 2017+ Chrysler Pacifica minivan forum, so while your Grand Cherokee may have a similar infotainment system, technically it’s off-topic and you might have better luck from a Jeep Grand Cherokee forum.
