I have had a glovebox issue in my Fortuner which has been there since the start. Multiple follow up mails etc haven’t helped over the past 3 years and 55k kms. Every time they keep the car for a day or two and return it in a worse than before state and one time had the audacity to bill me for a broken glovebox which they broke over the course of their investigation. (On losing my cool they offered me a discounted price of 5k instead of the usual 12-13k for a new glovebox though the issue remained)
This time the dealership informed me that Toyota has written to them that it is a customer caused issue and they can’t do anything about it but the dealership will do work on it from their end to keep the Toyota goodwill intact. I asked for the mail from Toyota stating this especially because I’d finally written about approaching the consumer court over this issue. Of course the dealership refused to share or even show the mail to me.
Long story short it’ll be a week on Monday since they’ve had the vehicle with no clear timeline on delivery as they’ve overshot it a couple of times already this past week and have shared pictures of work in progress with me which has scared me even more as I don’t know what’ll be the end result when they put it all back again and the rattles and squeaks I’m going to get post this if they miss even a single bolt.
I’ve attached pictures of the issue and the work they’re doing to solve the issue!! It’s pretty self explanatory and I’m in a dilema as to what to do!
Last edited by Aditya : 20th March 2021 at 06:35 . Reason: Typos
CEF_Beasts, DrANTO, ecosport rules, EightSix, giri1.8, vishy76, vredesbyrd
Založen: Mar 2021
Místo: Bangalore
Poděkování: 701 XNUMX krát
Re: Toyota Fortuner: Oficiální recenze
Původně odeslal koberečky
I have had a glovebox issue in my fortuner which has been there since the start. Multiple followup mails etc haven’t helped over the past 3 years and 55k kms.
I have followed your posts and I feel bad for you going through all this mess. One of the main reason why people buy Toyota is for peace of mind for which people shell out few lakhs more «compromising» on ride quality and features. When this very peace of mind disappears then it is definitely frustrating. I have a similar but not so frustrating experience
I bought Innova Crysta GX AT (Pre-facelift) in November 2020. I went on a long drive the very day and noticed the glovebox was coming off slightly on bad roads and making noise until I push it back. It looked similar to your glovebox in the image but not so off. Next day I took it to service station of another dealer (Nandi Toyota, Whitefield), the technician verified the problem and requested Toyota for under warranty replacement of glovebox lock. I was told by service advisor (SA) that the warranty was approved and the part needs to be ordered. Since I was going out of station, I asked him to order the part when I am back. I contacted them after around 3 weeks to order the part for replacement. The SA who had initally looked into it had resigned but I had the bill copy of 1st service which mentioned the details of replacement. Finally the part was changed and all was good until I saw that Toyota connect app still showed the car as under service for more than 2 months.
When I went to the same service station for my 2021 Fortuner 1st service, I asked about the same and I was told that Toyota rejected the warranty so the dealership had to bear the cost of the part since they had already promised me the replacement. I didn’t quite understand why Toyota first approved then rejected it later, maybe because they ordered the part after 3 weeks. I got lucky but I would call it pure arrogance on Toyota’s side. Their arrogance shows in recifying your problem.
Please get in touch with the CRM to escalate the issue. Keep us updated on this.
Like the Innova Crysta, the Toyota Fortuner has also been introduced with a petrol engine. However, body-on-frame SUVs are generally offered with a diesel engine as they have low-end torque and efficiency. So how does the petrol variant fare against its diesel siblings, and is it worth buying? Let’s find out.
Příběh jízdy
The Fortuner petrol uses the same 2.7-litre, naturally-aspirated petrol engine as the Innova Crysta. It’s offered in the same state of tune as well, so available at the press of your pedal is 166PS of power and 245Nm of torque. However, let’s talk refinement first. Swap seats from the diesel and the first thing you notice is how much smoother the petrol is in comparison. It’s inaudible at idle and sounds polished even once you get moving. It’s not as sophisticated as Honda’s i-VTEC engines, but get a little hard on the pedal and it’s actually quite pleasing to the ears.
At 245Nm, the low-end torque isn’t much when you consider the Fortuner’s 2+ ton weight, and yet, it doesn’t feel underpowered. The motor is quite rev-happy, but set down to a 100kmph cruise, and you’ll see it purring below 2,000rpm – not a stark difference from the mile-munching diesel. That said, fuel-efficiency isn’t its forte and our tests saw the Fortuner deliver 8.68kmpl in the city and 9.26kmpl on the highway.
Even with the petrol engine, the Fortuner retains its credentials as a tourer. The 6-speed automatic gearbox offers smooth shifts, but highway overtakes do command a downshift or two. It’s here that you notice the difference the diesel’s added torque makes, as the gearbox’s slow kickdown response is more pronounced. This reflected in our road tests, wherein the petrol Fortuner took 8.13 seconds to go from 20-80kmph, compared to the diesel’s 7.2 seconds. Its 0-100kmph time of 13.22 seconds is also 1.08 seconds slower than the diesel.
Like in the diesel, you get the Eco and Power drive modes, but you don’t get the option of 4×4. Eco dulls down the throttle response, puts the air-con into a more conservative setting and makes the transmission upshift quicker. Power mode, like in the diesel, is ideal for zipping through truckers on twisty roads and makes the transmission hold onto gears for longer to keep the revs up.
Ride, Handling, Steering and Braking
The dynamics package of the petrol Fortuner is no different than the diesel, even though it doesn’t get the latter’s pitch and bounce control stabilization system. It gets 17-inch wheels and thanks to the fatter sidewalls, the low-speed ride quality is marginally better, though both versions feel equally stable at high-speeds.
The steering is light enough for city usage, which is good considering how this is an urban Fortuner. There’s great bite from the brakes too and nosedive under hard braking is managed better than it was in the old Fortuner. Road tests saw the Fortuner take 3.38 seconds to come from 100kmph to a dead stop in 43.88 metres and 2.71 seconds to pull off 80-0kmph in just over 27 metres.
It’s not a petrolhead-pleasing setup, but it is engaging to drive, provided you understand one simple fact – yes, the Fortuner petrol isn’t an off-roader and is more city-centric, but it still isn’t car-like to drive like the CR-V or Tucson either because a tall-boy SUV can’t be as agile.
Flamboyance, Features and the Feel Good Factor
It’d take a keen eye to tell the diesel and petrol Fortuners apart. Since there’s no badge to denote the fuel type, your only cue is the ‘petrol’ sticker pasted on the fuel filler cap — quite necessary since most fuel station attendants instinctively reach for the diesel nozzle. The rest of the package remains the same as the diesel, so you still get the edgy new styling that’s quite a break away from the outgoing generation’s old-school design.
The feature package is nearly the same as the diesel’s too. Automatic climate control, the 7-inch touchscreen infotainment system, leather upholstery, smart-key and optitron instrument cluster are all included as standard. The only thing missed out on is downhill assist control (DAC) which is exclusive to the 4×4 variants of the Fortuner. We’ve explored the Fortuner’s interior in detail in our Fortuner diesel review.
Verdikt
Unlike the Fortuner diesel, buying the petrol version is quite a head over heart decision. It’s for the calculative buyer who wants the pride of owning a big SUV, without paying the extra money for a diesel engine. Additionally, with the recent anti-diesel rhetoric, this variant is the Fortuner’s fail-safe.
That said, the 4×2 AT diesel Fortuner which costs around Rs 1.53 lakh more offers better value in the long run and is our pick given the choice.
