I’ve had this happen a few times in recent weeks where during a long drive where I have a break in between but don’t lock the car, when I jump back in the infotainment never loads up so I don’t get android auto, or VW navigation, or radio or vehicle configuration. Happened once when stopping at families and left car unlocked. Happened again when stopped at services for toilet break but someone stayed in car.
I initially thought it was due to car not being in mobile coverage but that’s shouldn’t be the case as its happened in urban areas of London.
More of an inconvenience as car is still driveable and the car modes still work, like battery, hybrid and gte but no indication on infotainment.
I tried to power cycle infotainment (turn screen off) to show clock. But holding the power button for 30s doesn’t do a hard reset.
Cars had all over air updates but not sure if there are any other dealer updates. 69 plate GTE advance.
1409 příspěvků · Připojeno 2022
My only thoughts that might rectify it would be to disconnect the 12v battery for a while and reconnect it to see if that sorts it. I’m not sure if there’s anything else that would need resetting afterwards though.
«A little nonsense now and then is relished by the wisest of men» Roald Dahl.
957 příspěvků · Připojeno 2017
You say it’s happened a few times, how did it resolve itself before?
2019 GTE Advance : Pyrite silver : Wolverton wheels : DCC : H.U.D : Ambient plus : Panoramic roof : Area View : Park assist : Memory seats : Side assist : Heated steering wheel
G_GTE Discussion starter
124 příspěvků · Připojeno 2019
Turn off and lock car overnight.
Went to shops for about 30mins and that was OK.
So there must be an amount of time between 1min and 30mins before the infotainment turns off or logs out?
170 příspěvků · Připojeno 2019
There is software upgrade for this. The dealer should have a TPI for it.
170 příspěvků · Připojeno 2019
If it hasn’t had the dealer updates lately there are a lot . Mine is a 69 plate advance as well. Its much better after all the updates are applied.
329 příspěvků · Připojeno 2014
I had a similar intermittent issue with my 2018 GTE with standard (8″) display; it would sometimes not fire up on turning on the car, generally after being turned off for a short while, but over time it got worse. Dealer tried a software update, but no difference for me, luckily I managed to demonstrate the fault to the dealer while in their car park, and they arranged a replacement screen under warranty which fixed it for good.
A symptom of my fault was that if you had a music source playing when you turned the car off, it would start playing again when you turned it on but with nothing on the display, and no way to change the source — turning the system off worked but would then be unable to turn it back on again. Also in the dark it was possible to see the backlight was on even though the display was blank.
EVs: Tesla Model 3 LR + VW e-UP!
Octopus referral code; get £50 each (I’ll donate half to British Heart Foundation): share.octopus.energy/dense-jay-581
G_GTE Discussion starter
124 příspěvků · Připojeno 2019
Thanks. Will contact VW to see if it needs any updates to solve this issue.
It was in VW Dec 2021-Jan 2022 for a recall to replace something related to HV system and they said they’d do all updates at the same time.
1 příspěvek · Připojeno 2023
I’ve had this happen a few times in recent weeks where during a long drive where I have a break in between but don’t lock the car, when I jump back in the infotainment never loads up so I don’t get android auto, or VW navigation, or radio or vehicle configuration. Happened once when stopping at families and left car unlocked. Happened again when stopped at services for toilet break but someone stayed in car.
I initially thought it was due to car not being in mobile coverage but that’s shouldn’t be the case as its happened in urban areas of London.
More of an inconvenience as car is still driveable and the car modes still work, like battery, hybrid and gte but no indication on infotainment.
I tried to power cycle infotainment (turn screen off) to show clock. But holding the power button for 30s doesn’t do a hard reset.
Cars had all over air updates but not sure if there are any other dealer updates. 69 plate GTE advance.
I have exactly the same issue in my VW Passat R-line 2020, do you have any update on this topic? Did you resolve it? It is super annoying and happening on a long journeys only and everything you described is exactly the same.
I’ve had a strange issue with my SEL-P 3 times today. When starting the car, the infotainment screen would not turn on, wouldn’t respond to any of the physical buttons, nor play the radio. Shutting the car off and turning it back also didn’t seem to have any effect. The only way I was able to «reboot» it was by turning the car off, waiting the 30-60 seconds for all the lights/electronics in the car to shut off, and only then turn it back on.
This happened to me 3 times today (and for the first time since I’ve had the car). It was 26 degrees F in Boston today, but it’s worked fine in colder weather before. Has anyone else had this problem?
140 příspěvků · Připojeno 2017
SEL-P here too. I haven’t had the exact same issue. I did have a display issue which was only reset with an engine off, 30sec wait, engine on issue was my reverse camera wouldn’t display when I shifted into reverse (would keep display on radio).
2019 VW Tiguan SEL-P 4motion Pure White Titan Black
8 příspěvků · Připojeno 2017
I had this same issues over a month ago. It mostly happened when I remote started my car. When I would get into the car and press the button to start it while in «remote start» the screen would never turn on.
If I turn off the car, lock the car, wait 30 seconds then get back in 99% of the time the screen would come back on.
I then went away for 1 week and left my car sitting, it’s been 3 weeks and the issues has not happened again. Even when I remote start.
I posted another post a while back and will try and find it to see if anyone else had commented on this issue. The dealer did tell me to bring the car in while it was running and the issue was happening so they could have a look. I haven’t had to do that yet.
NewJettaLease Discussion starter
128 příspěvků · Připojeno 2014
It happened to me again this morning, this time it was from a direct start (not remote start). Interestingly, the parking sonar beep worked, even with the screen not displaying anything.
Jen, Erin, do you remember if it was below freezing when it failed on you?
140 příspěvků · Připojeno 2017
No freezing temps here in my area of FL (unless we get that cold front this week!)
2019 VW Tiguan SEL-P 4motion Pure White Titan Black
8 příspěvků · Připojeno 2017
It’s been cold here for over a few weeks so for sure it was below 0 degrees C or less. I live in Canada.
Every time has been when I remote started it, so good chance it was cold day.
NewJettaLease Discussion starter
128 příspěvků · Připojeno 2014
It happened twice again tonight, one with a manuál start and one with a remote start. Both were in below-freezing temperatures, so I’m starting to see a pattern here.
NewJettaLease Discussion starter
128 příspěvků · Připojeno 2014
I figured out a way to restart the Infotainment system. If you push into the volume and tuner knobs for about 15 seconds while the car is running, it appears to reboot it.
I took my car to VW yesterday morning but they needed to open a ticket with VW Corporate and given the holiday, it’s on hold until next week.
140 příspěvků · Připojeno 2017
And just as I said it hadn’t happened to me, it did this morning. We are having colder than typical weather, wind chills 25-35 deg F. Remote started the car this morning, got in and the screen was blank. Pressed power button and the console said «infotainment turned off» as if my press had powered it off. So, thankfully you mentioned holding the button, and I tried while the car was running, held the power button for about 15 seconds (would have tried power and tuner after), and that worked to reset it.
Thanks for the tip. I’ll add it to my list for the dealer whenever I finally get time to take it in (b pillar rattle is my main issue, second headlights and third now this).
2019 VW Tiguan SEL-P 4motion Pure White Titan Black
140 příspěvků · Připojeno 2017
Infotainment screen (and system) has been consistently off several times since yesterday morning — seems tied to the remote start. I have been using remote start a few times since yesterday and all times, I get in to the car and infotainment has turned off (known on at last power down) — had to hold the power button on the infotainment for about 15 seconds for it to turn on. My center console then says «starting navigation» and some of the times I have to press the power button quickly again to turn the screen and radio on.
Would understand if infotainment turned off for remote start mode, but once I get in and press ignition button, infotainment should then turn on. I shouldn’t have to hold to seemingly do a reset every time.
Tested with no remote start, and when I get in and press ignition, infotainment is on as typical. (that’s how it was left at last power down).
